Fyffes – OTC Team Supervisor – Rotterdam

Fyffes GBS is responsible for the execution and delivery of a broad range of financial services and processes across multiple markets. The Order to Cash Team Supervisor is a key role responsible for overseeing the order-to-cash team and ensuring the accuracy and efficiency of financial transactions. This position involves supervisory responsibilities, team management, and a focus on generating insightful reports on performance to enhance decision-making within the finance department.

• Lead and guide the Order-to-Cash (OTC) team, fostering a positive and collaborative work environment;
• Set performance expectations, conduct regular performance reviews, and provide constructive feedback;
• Oversee the day-to-day operations of the OTC process, ensuring smooth workflow and adherence to established processes and SLAs;
• Allocate resources effectively to meet workload demands;
• Facilitate training sessions for team members on order-to-cash processes, systems, and best practices;
• Develop and generate comprehensive reports on key order-to-cash metrics, including cash application, collections, credit management, and other relevant KPIs;
• Utilize reporting tools and software to create accurate and visually appealing reports;
• Analyse financial data to identify trends, outliers, and areas for process improvement;
• Provide actionable insights to management based on data analysis;
• Collaborate with finance and business stakeholders to create accurate cash flow forecasts;
• Identify potential risks and opportunities through data analysis;
• Identify opportunities to enhance reporting processes and the overall efficiency of the order to-cash function;
• Implement improvements to streamline reporting and increase data accuracy;
• Communicate regularly with OTC GBS manager, to provide updates on team performance, issues, and recommendations;
• Collaborate with cross-functional teams to align reporting with broader business goals;
• Conduct regular audits to ensure compliance with company policies, industry regulations, and best practices;
• Address and rectify any discrepancies in a timely manner

• Bachelor's degree in finance, accounting, or a related field;
• Experience in process and or team management in Shared Service Centre, is a must have;
• Experience in order-to-cash processes, with a focus on team supervision and reporting analysis;
• Experience in using SAP S/4HANA, data analytics and reporting tools (SAC, Power BI);
• German-speaking is a requirement

• Strong leadership and team management skills;
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness;
• Bring a hands-on work approach, with a can-do mentality;
• Strong communication, interpersonal, and organization/time-management skills required;
• Demonstrable conflict management experience required;
• Advanced problem solving and analytical skills;
• Detail-oriented with a focus on accuracy and continuous improvement

Fyffes, established in 1888, is renowned as one of the leading international importers and distributors of tropical products, with a rich history of commitment to quality. The company plays a crucial role in the global food supply chain, specializing in the production, procurement, shipping, ripening, distribution, and marketing of bananas, pineapples, and melons. Headquartered in Dublin, Ireland, and with a team of over 10,000 employees spread across offices in 12 countries, Fyffes is a market leader in the industry. Their focus is on delivering exceptional products while also making a positive impact on the communities they work with and striving for sustainability in all their operations.
Does this role appeal to you and would you like to be part of an internationally and dynamic organisation? Then contact Yara van der Veer on or send an e-mail to